Working Volunteer Part of the CAQA group

Volunteering

Volunteering is work. It should be treated that way.

Connecting volunteers with organisations, with the induction, supervision and recognition that volunteer work is owed.

IWhat we do

Three things, done properly.

i

Matching

Volunteers matched to work that uses what they can actually offer.

ii

Induction and supervision

The same induction paid staff get, because the obligations do not distinguish.

iii

Recognition

Recording contribution in a form that counts towards employment and study.

IIWhat goes wrong

The two failures we see most.

We publish these because most of the value in hiring anyone is knowing which mistakes are common, and that knowledge is not worth hiding.

Volunteers outside the system

Insurance, screening and work health and safety obligations apply to volunteers. Treating them as informal help does not remove the duty.

Work with no purpose

Volunteers leave when the task is obviously make work. The scarce resource is meaningful work, not willing people.

IIIHow we work

We tell you what we find.

Including when the answer is that you do not need what you came to ask for. Anyone who never says that is not giving you information, they are giving you an invoice.

Scope

Where something needs a legal opinion, a financial audit or a clinical judgement, we will say so and stop rather than improvise past the edge of what we do.

Start a conversation.

Tell us the situation rather than the service you think you need. We would rather start from your problem.